Twilio AI integration

Sastre connects Twilio to the rest of your tools and uses AI to draft texts and log calls, and any AI voice call goes only to people who have given prior express consent.

Call, 6 minutes

Drafted for Twilio
Today, 10:42Call transcribed and summarized after it ended.
Today, 10:43Next step written to the customer record.
Due ThursdayCallback task created with a reminder.
ApproveEdit
Illustrative example

Some of what we build on Twilio

Calls summarized

We transcribe and summarize each call after it ends, using the recordings your phone system already keeps.

Next steps on the record

We write the next steps from each call to your CRM or practice software for review.

Missed call texts

When a call is missed, we send the caller a text with wording your team has approved.

Meeting recaps

We draft a recap of each meeting and send it to attendees once your team approves it.

Call coaching notes

We share highlights from calls with the team lead for coaching.

Voicemail to tasks

We turn each voicemail into a task with the right owner.

How we connect to Twilio

Each account allows different access, so we confirm yours in the workflow map and design around it.

Official API

On plans that include API access, approved updates post straight to Twilio.

Reports and exports

Where the API is closed or limited, scheduled reports and exports supply the data, and we queue each change for your team to enter.

Approved automation

Where neither works, we use browser automation that your team approves step by step.

Some tools we connect to Twilio

Questions about Twilio and AI

Can you connect AI to Twilio?

We start with the official API on plans that include API access, then use scheduled reports and exports, and use browser automation your team approves only where neither works.

Can AI log our calls automatically?

Yes. Each call is summarized on the matching record, with next steps attached for review.

Does my team still approve changes?

Yes. Anything that writes to Twilio, reaches a customer or moves money waits for your team’s approval until you decide a step can run on its own.

Do we need to change how we use Twilio?

No. We build around the way your team already works.

Let’s tailor Twilio to the way your team works.

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