Shopify AI integration

Sastre connects Shopify to the rest of your tools and uses AI to handle orders and customers, with your team approving every change.

Order 4021

Drafted for Shopify
Today, 9:02Customer asked when the order will arrive.
Today, 9:03Reply drafted from live tracking.
NowReorder drafted for the item running low.
ApproveEdit
Illustrative example

Some of what we build on Shopify

Order questions

We draft answers to order questions from your current order and tracking data.

Returns and exchanges

We draft replies to return and exchange requests from your store policies.

Customer segments

We update customer segments from purchase history.

Late orders

We flag orders that are late or stuck so your team can follow up.

Review requests

We ask customers for a review once an order arrives or a visit ends.

Carts left behind

We draft a reminder for carts left behind, for your team to approve.

How we connect to Shopify

Each account allows different access, so we confirm yours in the workflow map and design around it.

Official API

On plans that include API access, approved updates post straight to Shopify.

Reports and exports

Where the API is closed or limited, scheduled reports and exports supply the data, and we queue each change for your team to enter.

Approved automation

Where neither works, we use browser automation that your team approves step by step.

Some tools we connect to Shopify

Questions about Shopify and AI

Can you connect AI to Shopify?

We start with the official API on plans that include API access, then use scheduled reports and exports, and use browser automation your team approves only where neither works.

Do customers talk to an AI?

Customers talk to an AI only if you choose that, and otherwise replies and bookings are drafted for your team to approve.

Does my team still approve changes?

Yes. Anything that writes to Shopify, reaches a customer or moves money waits for your team’s approval until you decide a step can run on its own.

Do we need to change how we use Shopify?

No. We build around the way your team already works.

Let’s tailor Shopify to the way your team works.

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