Drafted for ZendeskSome of what we build on Zendesk
Inbox triage
We sort incoming email by urgency and topic so the right person sees it first.
Drafted replies
We draft replies from your policies and past answers for your team to approve.
Ticket routing
We tag each ticket and route it to the right person.
Alerts where you work
We post alerts and summaries where your team already works, and approvals arrive by email unless your team would rather approve in Slack or Teams.
Answers for your staff
Your staff get answers to internal questions from your own docs.
Weekly summaries
Every Monday, your team gets a summary of what came in and what was resolved.
Some tools we connect to Zendesk
Questions about Zendesk and AI
Can you connect AI to Zendesk?
We start with the official API on plans that include API access, then use scheduled reports and exports, and use browser automation your team approves only where neither works.
Do customers talk to an AI?
Customers talk to an AI only if you choose that, and otherwise every reply is drafted for your team to approve and send.
Does my team still approve changes?
Yes. Anything that writes to Zendesk, reaches a customer or moves money waits for your team’s approval until you decide a step can run on its own.
Do we need to change how we use Zendesk?
No. We build around the way your team already works.